Critical Path knowledge
Get unstuck without surrendering your data.
23 precise operating guides, grounded support answers, and a clear escalation path. Search first; share only what is necessary.
Self-service
Help & support
Account access
Use the Sign in link above, or request a password reset. Support cannot view or set your password.
Connections
Inspect authorization, destination, and recent provider evidence in Settings → Connections.
Data deletion
Start an authenticated request in Settings → Data & privacy.
This is a deletion request, not completed data erasure.
Billing truth
Free is available now. Focus and Pro are planned for web and Apple purchase, but neither checkout is open yet. An eligible paid trial is planned for seven days. The final checkout will show the price, tax, trial eligibility, billing, and renewal terms before payment.
Ask Critical Path support
Answers cite only published product guidance.
Contact a person
Email a redacted description, expected result, approximate time and time zone, device, OS, and browser or app version.
support@quadrant.works Open Help Center chatHubSpot-hosted chat offers guides or a support ticket. Please share only what is needed.
Planning a team rollout?
Tell us the decision or workflow you want to improve. We’ll reply with a practical next step.
Talk to our teamHubSpot-hosted form; marketing updates are optional.
Safe support checklist
- Redact task, meeting, and customer content.
- Never send passwords, OTPs, reset links, OAuth tokens, webhook URLs, or card details.
- Prefer one error reference over a full workspace export.
Knowledge base
23 ways to operate with confidence
Start
Your first ten minutes
Capture one real commitment, decide its place in the Matrix, and choose your next move.
Read guideStart
Choose a readable theme
Set a personal preset or custom color theme that follows your account.
Read guidePlan
Capture an executable action
Turn a thought into owned, bounded work.
Read guidePlan
Choose the right quadrant
Separate urgency from importance before work competes for attention.
Read guidePlan
Build a credible Today plan
Choose a doable next move instead of growing an aspirational list.
Read guidePlan
Connect actions to outcomes
Show why daily execution matters without forcing artificial hierarchy.
Read guideCollaborate
Delegate with a closed loop
Make ownership, acceptance, and follow-through visible.
Read guideSecurity
Restrict sensitive actions
Limit a task to named workspace members.
Read guideConnect
Understand due dates, allocation, and blocks
Three time concepts with three different jobs.
Read guideConnect
Recover a calendar connection
Resolve expired authorization or provider errors safely.
Read guideConnect
Connect, test, and operate from Slack
Verify outbound delivery; use private commands after the workspace command is activated.
Read guideConnect
Link and operate from WhatsApp
Link a consented phone; understand when automated reminders can be sent.
Read guideConnect
Check where email reminders go
Distinguish the sender address from your reminder destination and run a safe test.
Read guidePlan
Build a safe automation
Preview rules against real work before activation.
Read guidePlan
Get value from Quadrant AI
Ask for decisions, diagnosis, trade-offs, or an explicit proposed change.
Read guideCollaborate
Use meeting intelligence responsibly
Create evidence-backed notes and proposed actions from consented transcripts.
Read guideSecurity
Recover from a save conflict
Preserve pending work before choosing a server version.
Read guideSecurity
Export workspace and audit evidence
Create private snapshots and verifiable activity evidence.
Read guideSecurity
Prepare SSO and SCIM
Connect enterprise identity only after tenant metadata and ownership are verified.
Read guideBilling
Choose Free, Focus, Pro, or Team
Start free and review the planned paid levels as they become available.
Read guideBilling
How proposed upgrade credit is calculated
Understand the planned unused-time credit before a direct team upgrade.
Read guideSecurity
Reset your password
Request a single-use recovery link from the sign-in page.
Read guideSecurity
Protect and recover your account
Use verified email, strong credentials, and deliberate session controls.
Read guide